This has been the worst car buying experience I've had and I've personally bought at least 5 new vehicles in my life time. I don't know what is wrong with this dealership but I've never experienced this level of poor customer service. I almost had to beg them to sell me the vehicle I was looking for and I should have walked away after spending several hours there on the FIRST DAY! Yes, I was stupid and went back the second day because I understand what it is like to work for commissions. On the FIRST DAY, the salesman was determined to put me into a large SUV, which I clearly stated I did not want or need. I'm a single, "older" woman with NO children....I don't need/want a large SUV. I really think the salesman and manager were hoping to bully me into buying that vehicle. Obviously, they are not use to dealing with strong willed women. I told them at least 3-4 times that I don't want that vehicle.....so, they let me walk away without even trying to find out out what Kia I was interested in. Sorry, but how stupid was that ? Went home and searched the internet again and discovered that their "sister" Kia dealership had the exact vehicle that I wanted. A smaller SUV and the color I was looking for. So, I was stupid (I thought it was being considerate) enough to go back the second day. I was given the total "run around", kept waiting HOURS for the car that I requested to be driven about 40 miles from the other dealership in Felton. They continued to tell me one fake story after the other to keep me from going to another dealership. The staff told me nothing about the car, slapped a temp tag on it, handed me the keys and walked away. I bought the car and now it has taken me 10 weeks to get my tags and registration!!! Also my bank called and want to know why the dealership has not sent them the appropriate paper work for the loan. WHAT ELSE CAN THIS DEALERSHIP SCREW UP??? Oh, I know what else. I found a window sticker in my new vehicle saying that it came with a DELUXE PINSTRIPE for $399....guess what?, no pinstripe on the car. I called my salesperson....are you ready for this? He told me that I got such a discount on my vehicle that they couldn't afford the stripe. BS, I have no doubt that I was taken to the cleaners by this dealership. I won't even get into the laughable pricing structure that they have on their window stickers and the lame excused they give when asked about the huge mark ups. THANK GOODNESS, for the dealership in Felton. With one phone call, the General Sale Mgr at that location has resolved the issues created by Selbyville Kia. It is hard to believe that these dealerships are owned by the same managing group. She (Gen Sales Mgr)continues to follow up with me and is getting the pinstripe installed. My experience with Felton Holly Kia has been fabulous. My experience with Selbyville Kia was HORRIBLE ! I'm telling everyone that will listen to me about my experience at Selbyville....don't even drive through the car lot.
Great dealership, they take care of there customers immediately, professional,& with a heart felt smile.Always Happy to do business with them.
This is the 3rd car we have purchased from Selbyville Holly Kia! The staff is amazing and very helpful. We have dealt with Bob Kemp as our salesman every time. Bob will work to get your business, and he will do anything he can to make sure you are satisfied! The finance managers are willing to do as much as possible to get you the best deal (payment, interest, etc). I would highly recommend if your in the market for a vehicle, to go talk with Bob and have a look around! Great dealership
Very friendly staff and repair was done quickly and correct. They explained everything in great detail.
People very friendly but unable to help. Third time trying to get service on my sons car. Every time having to sched 2 or more weeks out. Very inconvenient lives 3 hours away and not sure when he's coming home. Only choice is to blow off warranty and get it done at Castrol in Millsboro. Casrol is all in when it comes to my other vehicles and they also have a warranty. Makes me question about my purchase from kia. So busy they don't need the business.
Selbyville Holly Kia is a US Car Dealer based in Selbyville, Delaware. Selbyville Holly Kia is located at 38015 Dupont Blvd, Selbyville, DE 19975, USA.
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